Satisfaction Survey

Please rate the funeral home's OPTIONS FOR PERSONALIZING the funeral of your loved one?

Please rate the MERCHANDISE CHOICES such as caskets, vaults, urns, memorial books, service cards etc.?

Poor

Fair

Please rate the COST OF MERCHANDISE?

Please rate the appearance of your loved one (If you had a viewing)?

Please rate the staff's PROFFESIONALISM

Please rate the staff's ATTENTION TO DETAILS?

Please rate the staff's COURTESY?

Please rate the COST OF SERVICES provided you

Please rate the appearance of the funeral home

What would you suggest changing about the funeral home's FACILITIES?

What could the funeral home staff have done to improve your experience?

In the event that you had to plan another funeral, how likely would you be to use this funeral home again?

I would use this funeral home again

Other

How helpful was the "Food Book"?

The white booklet intended for your personal organization of food, gifts, calls etc.

How helpful was the "Grief Folder"?

The maroon colored folder, given at the initial family meeting that contained several grief articles.

How helpful was the "Good Mourning" book?

Hard back book you received in you loved ones memory.

How helpful was the "Grief Support Books"?

Books you received over the course of one year after the death of your loved one

If you purchased a "Thumbies" keepsake item, how helpful has it been?

Gifts/Jewelry made using the thumbprint of your loved one.

I did not purchase a keepsake gift

Other

What services do you think would be beneficial to you and/or your community?

Select all that apply

Topic specific video library

Estate planning

Articles in the newspaper

Overall how would you rate this funeral home?

Please provide any additional comments about your experience with this funeral home or areas you would suggest improvement.