It’s good to talk.
It’s even better to listen.
Be this within a company, amongst levels of management and between employees, or even directly to customers and clients. The feedback ecosystem is underpinned by powerful online survey creators - all you need to do is utilise a questionnaire generator to tap into so much valuable opinion and insight.
A gentle way to gather important information direct from the source
Surveys are an effective and direct way to gain insight into the perceptions, experiences and thoughts of your organisations members and its patrons. An online survey is attractive as it is perceived as less confrontational that a face-to-pace pow wow between H.R. and an employee, or a phone call from a sales representative to a client.
Surveys can be anonymised for extra encouragement for candid responses. What’s more, is that you can utilise Survey Nuts as your survey maker and immediately start analysing the data and evaluating what you are doing right and what you can improve upon.
The range of possibilities go far beyond the humble CSAT score (testing customer satisfaction), and can provide critical insights and understandings into certain workplace, customer and employee conduct and trends. You can use several in tandem and analyse the results to obtain a true “finger on the pulse” litmus test of a particular strata of your organisation.
Here are 7 ways that surveys can give you crucial insights into your business, customer base or employees:
As H.R. - company employee surveys
The main ways that a business H.R. department enhance their organisation is by outreaching to employees to evaluate engagement levels through employee surveys. For example:
As a Sales or Customer Service - customer surveys
After sales or services have been performed, this is an excellent time to solicit feedback from customers through:
SurveyNuts provide you with an easy to use, effective surgery creator tool so that you can ask the right questions - and listen. To learn more, take a look at the features and get started today!