*
Kindly indicate your Gender
Male
Female
Other
*
Kindly indicate your age bracket
18 to 25
26 to 33
34 to 41
42 to 49
50+
*
How often do you transact business with the GRA?
Daily
Weekly
Once a month
Every two to three months
Once a year
Two to three times a year
Other
*
Which of our services do you utilise frequently?
Licence Revenue Services
Refunds & Verification
Compliance
Central Data Processing/ Registration (TIN, VAT, etc)
Mortgage Interest Relief
Customs & Excise Operations
Cashier
Public Relations
Tax Advisory Services
Value Added Tax (VAT)
Tax Exemptions, Processing & Verification
Other
*
On a scale from "0 to 5", where "0" is the least provider possible and "5" being the best, how would you rate the services you received from GRA?
0 1 2 3 4 5
On a scale from "0 to 5", how would you rate the time taken to transact business at the GRA?
0 1 2 3 4 5
*
How would you rate the quality of service(s) received by front-line staff?
Front-line staff includes, Security Officers (External/internal), Receptionists, Cashiers, Licencing/Customs and Compliance Officers and Registry Officers
0 1 2 3 4 5
*
Since the centralisation of GRA's Offices, do you think our services are more accessible?
Yes
No
If No, please indicate why
*
Which service area(s) within the GRA should improvements be made?
Licence Revenue Office (Motor Vehicles, Drivers, Trade & Miscellaneous Licencing & Registration)
Value Added Tax (VAT)
Customs & Excise Operations
Information Technology
Compliance
Refunds & Verification
Audit
Enforcement
Mortgage Interest Relief
Tax Exemptions, Processing & Verification
Enforcement
Mortgage Interest Relief
Public Relations
Tax Advisory Services
Cashier
Central Data Processing (Registration: TIN, VAT, etc)
Other
  Submit