Section 1: General Business Information
1. What is the size of your business?
A. 1-10 employees
B. 11-50 employees
C. 51-200 employees
D. 200+ employees
2. Which industry does your business belong to?
A. Retail
B. E-commerce
C. Manufacturing
D. Technology
E. Healthcare
Other
3. How long has your business been operating?
A. Less than 1 year
B. 1-3 years
C. 4-7 years
D. 8+ years
Section 2: Operational Challenges
4. What are your biggest operational challenges? (Select all that apply)
A. Managing inventory
B. Employee scheduling and management
C. Workflow inefficiencies
D. Difficulty automating repetitive tasks
E. Supply chain disruptions
Other
5. Do you use any software to manage your business operations?
A. Yes
B. No
6. If yes, what are the limitations of the current software you use?
A. Hard to integrate with other tools
B. Expensive
C. Lacks customization
D. Poor user experience
Other
Section 3: Marketing and Customer Acquisition
7. What are your biggest challenges in acquiring new customers? (Select all that apply)
A. Lack of effective marketing strategies
B. High cost of customer acquisition
C. Difficulty identifying target audience
D. Poor online presence or website traffic
Other
8. How do you currently market your business? (Select all that apply)
A. Social media marketing
B. Email marketing
C. Paid advertising (Google Ads, Facebook Ads, etc.)
D. Word-of-mouth
Other
9. Do you find it challenging to track the success of your marketing campaigns?
A. Yes
B. No
C. Sometimes
Section 4: Technology and Automation
10. What technological challenges does your business face? (Select all that apply)
A. Lack of automation in processes
B. Difficulty in integrating multiple systems or tools
C. Cybersecurity concerns
D. Data management and analysis
Other
11. Which areas of your business would benefit most from automation? (Select all that apply)
A. Sales and marketing
B. Customer service
C. Inventory and supply chain management
D. Human resources and payroll
Other
12. Have you considered using AI or machine learning solutions to improve your business processes?
A. Yes
B. No
C. Not sure how AI could help
Section 5: Customer Service and Retention
13. What are the biggest challenges you face in customer service? (Select all that apply)
A. Responding to inquiries quickly
B. Managing customer complaints
C. Lack of customer feedback
D. Difficulty retaining customers
E. Personalizing customer experiences
Other
14. Do you currently use any customer relationship management (CRM) tools?
A. Yes
B. No
15. If yes, what are the limitations of your current CRM system?
A. Too complex to use
B. Doesn’t provide useful customer insights
C. Lacks integrations with other tools
D. Expensive to maintain
Other
Section 6: Financial Management
16. What financial challenges do you face? (Select all that apply)
A. Cash flow management
B. Tracking expenses
C. Forecasting revenue and profits
D. Managing taxes and compliance
E. Securing business financing
Other
17. Do you use any financial software to manage your business finances?
A. Yes
B. No
18. If yes, what are the limitations of the current financial software you use?
A. Lacks real-time data
B. Hard to use and understand
C. Expensive
D. Poor reporting features
Other
Section 7: Business Growth and Strategy
19. What obstacles do you face when trying to scale your business? (Select all that apply)
A. Hiring the right talent
B. Lack of capital for expansion
C. Inability to automate processes
D. Difficulty managing larger teams
E. Expanding into new markets
Other
20. What type of solutions would you like to see to help grow your business?
A. Marketing and customer acquisition tools
B. Automation tools to reduce manual work
C. Financial planning and management solutions
D. Customer relationship management tools
Other
Section 8: Future Needs and Feedback
21. What tools or solutions do you wish were available to help you run your business more efficiently?
22. How willing are you to invest in new software or tools if they can solve your business challenges?
A. Very willing
B. Somewhat willing
C. Not willing
23. Any additional comments or feedback on the specific challenges you're currently facing?
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